Countermeasure to change resistance in

Abstract

Success in management depends largely on the manager’s strategic leadership ability, self-discipline, reflexivity, and quality of management training received. Recently, strategic management skills have become a major concern in project management; it has been identified that almost 90% of projects fail to deliver value. This shortfall was further highlighted by a recent survey commissioned by IBM Global Business Services involving over 1,500 change practitioners. This study assessed strategies of business, operations, organisational change and technology in order to examine how organisations can manage change and identified strategies for improving project outcomes. It concluded that 44% of all projects surveyed failed to meet either time, budget or quality objectives, while 15% either stop or fail to meet all objectives. These results strongly correlate with two other similar surveys by McKinsey and Company, and Bain and Company.